Terms & Conditions
These terms apply to guided tours and to the Pizote Apartment operated by Nasua Tours in Monteverde, Puntarenas, Costa Rica.
1. Requests, not instant bookings
Every form on this website sends a request. A tour or stay is only confirmed once Nasua Tours replies by email or WhatsApp confirming date, time and price. No payment is taken on this website.
2. Booking, cancellation and weather
Booking cutoff: 24 hours
Requests close 24 hours before the tour starts, so admission and guiding can be arranged in time.
Full refund if you cancel at least 48 hours before the tour
Cancel at least 48 hours before the tour starts and both the guide service and the reserve admission (entrance tickets) are refunded 100%. With less than 48 hours' notice, the entrance tickets are no longer refundable.
Tours run rain or shine
Monteverde weather is unpredictable, so tours run rain or shine. Entrance fees already purchased are non-refundable.
Minimum booking: 2 people (solo guests welcome)
Shared groups open with a 2-person minimum, and the booking system is already set that way. Traveling solo? Send us a manual tour request and we'll do our best to add you to an existing group.
3. Prices, taxes and admission
Prices are quoted per person in US dollars and include 15% VAT. Nature and night tours include reserve admission. Birdwatching tours cover guided service only; the reserve is agreed at Stella's and admission is paid on arrival. Infants 0–3 years do not pay; children 4–10 and guests 11+ are quoted as shown on each tour page. Reserve admission fees are set by the reserves, not by Nasua Tours, and may change.
4. Participant information
When your tour includes reserve admission, the reserves require the full name, passport number and date of birth of each participant to issue the tickets. This data is used only for that purpose, as described in our privacy policy.
5. On the tour
- Tours are led by certified bilingual naturalist guides and follow the rules of each reserve, including trail schedules and group limits.
- Please arrive at the agreed meeting point on time; late arrivals may shorten the tour without a refund.
- Wildlife sightings depend on nature and cannot be guaranteed for any species.
- Guests join at their own risk on natural trails and should bring suitable footwear, rain gear and any personal medication. Minors must be accompanied by a responsible adult.
- Nasua Tours may adjust the itinerary or the guide assigned when weather, reserve conditions or safety require it.
6. Pizote Apartment stays
Apartment rates, capacity and house rules are shown on the private lodging page and confirmed in writing before your stay. Cancellations made at least 48 hours before check-in are free of charge.
7. Reviews and content
Reviews you submit are moderated before publication and may be shown with the name you provide. Photos and text on this website belong to Nasua Tours and may not be reused without written permission.
8. Applicable law and contact
These terms are governed by the laws of Costa Rica. Questions about a booking or about these terms: info@nasuatours.com · +506 8675 2530